Terms & Conditions for Personalised Digital Prints

By purchasing a personalised digital print from Shape Their Story, you agree to the following terms:

1. Digital Product Only

You are purchasing a digital file only. No physical product will be shipped.

2. Customised and Made to Order

Each print is personalised with the words you provide. Please ensure all wording is checked carefully before submission, as your print will be created exactly as submitted.

3. Delivery

Your personalised print will be delivered via email as a high-resolution A4 PDF file, ready for home or professional printing. Delivery typically takes 2–4 working days from the date of order.

4. No Refunds or Exchanges

Due to the personalised and digital nature of these products, all sales are final. We do not offer refunds or exchanges once your order has been fulfilled. If you spot an error in your submitted words and contact us before the file is created and delivered, we will do our best to accommodate a correction.

5. Personal Use Only

These prints are for personal use only and may not be resold, reproduced, or distributed for commercial purposes.