1.  THESE TERMS  
1.1  What these terms cover. These are the terms and conditions on which we supply digital resources, courses, videos, worksheets, access to online discussion spaces, membership communities (including the Light Lens Society), live or recorded sessions, and related materials (collectively called a “Product” in these terms).

1.2  Why you should read them. Please read these terms carefully before you submit your order. These terms tell you who we are, how we will provide a product to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Light Lens Society. The Light Lens Society is an online membership community providing access to conversations, shared reflections, and exploratory dialogue about applying the Light Lens model in different contexts. It is not a course, qualification, supervision service, or certification programme.    

2.  INFORMATION ABOUT US AND HOW TO CONTACT US  
2.1  Who we are. We are THE POSITIVE MOTHERHOOD PROJECT LIMITED, a limited company no. 13163486 with registered office at 15 Neptune Court, Vanguard Way Cardiff, UK CF24 5PJ.

2.2  How to contact us. You can contact us by writing to us at  connect@lightlens.co or at 15 Neptune Court, Vanguard Way Cardiff, UK CF24 5PJ.  

2.3  How we may contact you. If we have to contact you about your order we will do so by telephone or by writing to you at any email address or postal address you provided to us in your order.  

2.4  “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.  

3.OUR CONTRACT WITH YOU  
3.1  How we will accept your order. Our acceptance of your order will take place when it is accepted via our website, at which point a contract will come into existence between us.  

3.2  If we cannot fulfill your order. If we are unable to fulfill your order, we will inform you of this and will not charge you or will refund any payment made. This might be because of unexpected limits on our time or other resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a deadline.    

4.PROVIDING THE PRODUCT  

4.1  When we will provide the product. We will make digital content (such as videos, worksheets, and other materials) available for access and download by you through our website portal as soon as we accept your order. Where the Product is membership of an online community (including the Light Lens Society), we will provide access to the relevant portal, sessions, and materials for the duration described at the point of purchase or until the contract is ended in accordance with these terms.

4.2  We are not responsible for delays outside our control. If our providing of the product is delayed by an event outside our control, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for a product you have paid for but not received.  

4.3  When you own the product. If the product can be downloaded (such as a worksheet), you own the product once you have downloaded it, assuming that we have received payment in full for it. However, see Clause 10, Rights in the product.  

4.4  Reasons we may suspend access to an online support group. We may have to suspend the provision of a product which includes access to an online support group, to (a) deal with technical problems or make minor technical changes; (b) update the product to reflect changes in relevant laws and regulatory requirements; or (c) make changes to the product as requested by you or notified by us to you.  

4.5 Nature of Society Access. Society participation may include live online gatherings, recorded conversations, written materials, and member discussion spaces. Access is provided digitally. We do not guarantee attendance at live sessions, which are offered as part of the membership experience but are not individually purchased events.

4.6 Member Conduct. You agree to participate respectfully in any community or discussion space provided as part of a Product. We reserve the right to suspend or remove access where behaviour is disruptive, unsafe, unlawful, or contrary to the intended purpose of the Society.

4.7 Educational Purpose Only. All Products are provided for educational and reflective purposes only. They do not constitute therapy, clinical advice, supervision, diagnosis, or professional qualification.

4.8 Session Recording. Some live sessions may be recorded for the benefit of members who cannot attend. By participating, you consent to such recording. You may choose to keep your camera off or not contribute verbally.

5.  YOUR RIGHTS TO END THE CONTRACT  
5.1  You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:  
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 8;  
(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 5.2; or  
(c) If you have just changed your mind about the product, see Clause 5.3. You may be able to get a refund if you are within the cooling-off period, but not for all products.  
(d) Where the Product is membership access that has already been granted, you lose the right to cancel once you have logged into the portal or accessed Society materials, as digital services have begun.

5.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:  (a) we have told you about an upcoming change to the product or these terms which you do not agree to;  
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;  
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
 (d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or
 (e) you have a legal right to end the contract because of something we have done wrong.  

5.3   Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.  

5.4  When you don't have the right to change your mind. You do not have a right to change your mind in respect of digital products after you have started to download or stream them.  

5.5  How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.  
(a) Have you ordered a live course on a fixed date? If so, you have 14 days after we accept your order. However, if you order within 14 days of the start of the course, you cannot change your mind once the course has started, even if the 14-day period is still running.  

(b) Have you ordered an on-demand course with digital content for download or streaming (for example, worksheets and videos)? If so, you have 14 days after the day we accept your order, or, if earlier, until you start downloading or streaming.    

(c) Have you ordered a personalised digital print? If so due to the personalised and digital nature of these products, all sales are final. We do not offer refunds or exchanges once your order has been fulfilled. If you spot an error in your submitted words and contact us before the file is created and delivered, we will do our best to accommodate a correction.

6.  HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)  
6.1  Tell us you want to end the contract. To end the contract with us, please let us know by writing to us at connect@lightlens.co. Please provide your name, address, details of the order and, where available, your phone number and email address.  

6.2  How we will refund you. We will refund you the price you paid for the product, by the method you used for payment.  

6.3  When your refund will be made. We will make any refunds due to you as soon as possible, usually within 14 days from the day on which we receive the product back from you.    

7. OUR RIGHTS TO END THE CONTRACT  
7.1  We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.  

7.2  We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 7 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.  

8.  IF THERE IS A PROBLEM WITH THE PRODUCT  
8.1  How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at connect@lightlens.co.  

8.2  Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.  

9.  PRICE AND PAYMENT  
9.1  Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the website order pages when you placed your order.  

9.2  When you must pay and how you must pay. We accept payment by credit card or debit card. You must pay for the product in full before we supply it.  
 
10.  RIGHTS IN THE PRODUCT  
10.1  Ownership of the product. As per Clause 4.3, you own a digital product once we have received payment in full for it or have signed up to any free training and you have downloaded it. However, you do not have the right to share it with a third party, or allow a third party to download or stream it.  

10.2  Ownership of intellectual property rights. We own all intellectual property rights in the Product content, the Light Lens framework, associated language, visuals, materials, and the names “The Positive Motherhood Project”,  “Bowly Can”, and “Light Lens”.  You may use materials for your personal or professional application but may not reproduce, license, teach as your own, commercially distribute, or create derivative works without written permission.

11.  OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  
11.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen.  

11.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence (or the negligence of our agents or subcontractors); for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the product including the right to receive a product which is: as described and matches information we provided to you and of satisfactory quality.  

11.3  We are not liable for business losses. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, which arise out of this contract.  

11.4 Responsibility for Application. You are responsible for how you apply any concepts or materials within your own professional, cultural, or personal context. We are not responsible for outcomes resulting from interpretation or use of the Product.

12.  HOW WE MAY USE YOUR PERSONAL INFORMATION  How we will use your personal information. We will only use your personal information as set out in our privacy policy (https://www.lightlens.co/privacypolicy).    

13.  OTHER IMPORTANT TERMS  
13.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.  

13.2  You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.  

13.3  Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.  

13.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.  

13.5  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the product, we can still require you to make the payment at a later date.  

13.6  Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by the law of England and Wales and you can bring legal proceedings in respect of the products in the English and Welsh courts.  

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and The Positive Motherhood Project Limited, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by The Positive Motherhood Project Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to The Positive Motherhood Project Limited and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

• All Content included on the Website, unless uploaded by Users, is the property of The Positive Motherhood Project Limited, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission
• You may, for your own personal, non-commercial use only, do the following:
  1. retrieve, display and view the Content on a computer screen
  2. print one copy of the Content
• You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of The Positive Motherhood Project Limited.

Prohibited use

• You may not use the Website for any of the following purposes:
  • in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
  • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
  • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Links to other websites

• This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of The Positive Motherhood Project Limited or that of our affiliates.
• We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
• The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Privacy Policy and Cookies Policy

Use of the Website is also governed by our Privacy Policy https://www.lightlens.co/privacypolicy and Cookies Policy https://www.lightlens.co/cookiepolicy

Availability of the Website and disclaimers

• Any online facilities, tools, services or information that The Positive Motherhood Project Limited makes available through the Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.  The Positive Motherhood Project Limited is under no obligation to update information on the Website.
• Whilst The Positive Motherhood Project Limited uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
• The Positive Motherhood Project Limited accepts no liability for any disruption or non-availability of the Website.
• The Positive Motherhood Project Limited reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

• Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
• We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
• To the maximum extent permitted by law, The Positive Motherhood Project Limited accepts no liability for any of the following:
  1. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities.
  2. loss or corruption of any data, database or software;
  3. any special, indirect or consequential loss or damage.

General

• You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
• These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
• These terms and conditions   together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
• The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
• If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh

 The Positive Motherhood Project Limited details

• The Positive Motherhood Project Limited is at 15 Neptune Court, Vanguard Way Cardiff, UK CF24 5PJ and it operates the Website www.lightlens.co

You can contact The Positive Motherhood Project Limited by email on connect@lightlens.co